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Long wait for service?
Posted: Thu Nov 14, 2019 2:03 pm
by Cokepelli
Hey Everyone!
I am new here and looking for some info. I bought a new Big Boy Steel in 44 mag recently and couldn't wait to get it sighted in. I went to the range and after shooting 20 rounds only 1 went through the paper straight. They were grouping but obviously something was wrong I have never seen this before. I wrote to Henry and they had me send the rifle back to them. After some research, most of the wait times have been around 2 weeks. However, it has been 4 weeks and I am still waiting. I called them and they said they would call me right back or email me with an update. After 3 days I was still waiting for a response. So, I wrote an email to them and got a response back that they were still working on it. I guess my question is what could have been the issue that it is taking so long to repair? Is my wait time out of the norm? I can't wait to get it back as deer season is fast approaching. Hopefully, this will fix everything and I won't have another issue. I really want to like Henry and have always wanted one but I'm off to a bad start lol. Thanks.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 2:14 pm
by CT_Shooter
Welcome to the forum from CT. Sorry to hear about the problems with your rifle and with Henry CS. They are usually quite responsive and quick to repair problems and return rifles. The best and most efficient way to work with them, though, seems to be by telephone. One of our members has been maintaining a list of Henry contacts that you might want to keep in mind.
http://henryrifleforums.com/viewtopic.php?f=5&t=5127
I suggest you call every day or every other day and try to talk to the same representative each time. Let them know how long you have been waiting, as well. They will make you glad you bought a Henry. Their CS is usually outstanding. Keep us posted. Good luck with your hunting. We'd love to see some photos and hear some stories. Glad you joined us.
Cokepelli wrote: ↑Thu Nov 14, 2019 2:03 pm
Hey Everyone!
I am new here and looking for some info.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 2:21 pm
by Mags
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Nothing to add advice-wise. Just welcome to the forum!
Cokepelli wrote: ↑Thu Nov 14, 2019 2:03 pm
Hey Everyone!
I am new here and looking for some info. I bought a new Big Boy Steel in 44 mag recently and couldn't wait to get it sighted in. I went to the range and after shooting 20 rounds only 1 went through the paper straight. They were grouping but obviously something was wrong I have never seen this before. I wrote to Henry and they had me send the rifle back to them. After some research, most of the wait times have been around 2 weeks. However, it has been 4 weeks and I am still waiting. I called them and they said they would call me right back or email me with an update. After 3 days I was still waiting for a response. So, I wrote an email to them and got a response back that they were still working on it. I guess my question is what could have been the issue that it is taking so long to repair? Is my wait time out of the norm? I can't wait to get it back as deer season is fast approaching. Hopefully, this will fix everything and I won't have another issue. I really want to like Henry and have always wanted one but I'm off to a bad start lol. Thanks.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 2:32 pm
by Mistered
Welcome to the forum and what specifically do you mean by:
only 1 went through the paper straight.
Are you saying the rest of the shots 'keyholed' into the target?
If this is the case there could be several non-gun reasons for it.
What was your target mounted on? Was your target mounted on wood or a cardboard backing?
Can you post a picture of your target?
Re: Long wait for service?
Posted: Thu Nov 14, 2019 2:57 pm
by BigAl52
Welcome to the forum. Others have offered good advice. Let us know how it comes out.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 2:58 pm
by JEBar
first, welcome to our forum, happy to have you join us .... I agree with the suggestions from CT and the others about staying in close/daily contact with Henry .... at the very least they should be able to provide you with more info as to the nature of the problem .... make sure that they understand you need it back or use during hunting season .... please take a look at the link below and add your Henry to our community's total
http://henryrifleforums.com/viewtopic.p ... 97#p112997
Re: Long wait for service?
Posted: Thu Nov 14, 2019 3:22 pm
by Cokepelli
The bullets were tumbling in flight. I scrapped the targets but I have a friend (Marine Sniper) who was with me and he agreed that I should get with Henry to have them look at it. It was mounted on wood and I've never had this happen before. I am guessing that since they've had it for 4 weeks something was amiss. I was sighting in at 100 yards and moved up 25 yards with the same results.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 3:34 pm
by JEBar
what grain bullets were you firing .... factory loads or reloads ?
Re: Long wait for service?
Posted: Thu Nov 14, 2019 3:42 pm
by Rifletom
Hmmm, this will be interesting.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 3:45 pm
by Cokepelli
225 gr Hornady Leverevolution
Re: Long wait for service?
Posted: Thu Nov 14, 2019 3:46 pm
by Mistered
Did you perchance try any other ammo before deciding it was the gun?
Re: Long wait for service?
Posted: Thu Nov 14, 2019 3:51 pm
by JEBar
did you try in 240 gr factory loads
Re: Long wait for service?
Posted: Thu Nov 14, 2019 4:01 pm
by TMB
Welcome You will find the folks here are friendly and genuinely interested in what you have to say.
I hope the folks at Henry can solve your problem in time for hunting. I have a BBB in .45 Colt and found, after quite a bit of frustration, that it didn't like the Leverevolution rounds I fed it. Maybe your gun will like different ammo also.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 4:12 pm
by Cokepelli
No, I only tried the Hornady. I figured since it is designed for this type of gun and it had great reviews that it should be fine. I can see a group not being as tight with one brand over another but to have them tumble? I don't get it. Obviously, it's too late since Henry has it. But like I said they've had it for 4 weeks and are still looking at it.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 4:14 pm
by Cokepelli
I was told that the engineer made some more adjustments yesterday and was taking it back to the range today. Hopefully, they'll have it finished soon.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 4:21 pm
by Mistered
LeverEvolution ammo is not good ammo to determine the performance of any gun.
I have never used it (as I reload) but have, for nearly all the years it has been available, read and heard reports of marginal to poor performance in all the calibers it is made in. More so in fact than good reports and many after switching to traditional ammo reported good performance.
LeverEvolution was designed to create the illusion it would equate the performance of a spire point bullet in a cartridge that is typically round or flat nose due to a tube feed but it does not seem to measure up for a lot of guns.
Remember the .22 'Accelerator' ammo?
Re: Long wait for service?
Posted: Thu Nov 14, 2019 4:26 pm
by Cokepelli
I've been toying with the idea of loading my own rounds for years but haven't made that leap yet. It's just one more thing for my wife to get on me about spending more money on my hobbies lol. I appreciate the feedback though.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 5:07 pm
by Ojaileveraction
Just tell her it will save money to reload. Then one talk about how much such and such a round cost to make over the cost of buying it off the shelf.
Never mention the hundreds of dollars + in supplies stached away.
Cokepelli wrote: ↑Thu Nov 14, 2019 4:26 pm
I've been toying with the idea of loading my own rounds for years but haven't made that leap yet. It's just one more thing for my wife to get on me about spending more money on my hobbies lol. I appreciate the feedback though.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 5:12 pm
by BigAl52
I tested some of the Leverevolution ammo in my AW 45-70 and had good and very accurate results with it at 50 yards.
Re: Long wait for service?
Posted: Thu Nov 14, 2019 5:32 pm
by The Wiz
Nothing to add but a welcome to the site.