KUDOS TO THE GUYS & GALS IN BAYONNE !!
Posted: Sat Mar 10, 2018 4:01 pm
At my age it's quite hard to impress me, but a couple of weeks ago, the folks in Henry's customer service and repair departments did just that. I had badly jammed up my Henry .44 Mag BBB while loading cartridges down the magazine tube with the action open. For 62 years I have been hunting with my grandfather's Savage Model 99 in .303 Savage. That rifle has a rotary magazine, and as such, the lever must be open to load the rifle. I guess muscle memory, plus lack of concentration caused me to attempt to load my Henry in the same way I load the Savage.
Upon returning home from the range, I compounded my mistake by watching Henry's video on tearing down and re-assembling a .44 Mag BBB. About 10 minutes into my disassembly process, I tapped out a receiver screw, and simultaneously, a spring and several other parts under tension flew out of the receiver and ricocheted off the wall behind the my workbench. After gaining my composure I went to HRA's website and described my screw-ups to anyone at HRA's Bayonne facility who might offer some help.
Within 4 hours I had a return email with attachments containing return to factory authorization and a UPS pre-paid mailer. I packed up my rifle and whatever receiver parts I could find and headed off to the UPS terminal. 5 working days later, UPS delivered the repaired rifle back to me. The next day I took it to the range and the rifle and its operator performed flawlessly! HRA deserves the 2018 Malcolm Baldrige Award for superior customer service !
Upon returning home from the range, I compounded my mistake by watching Henry's video on tearing down and re-assembling a .44 Mag BBB. About 10 minutes into my disassembly process, I tapped out a receiver screw, and simultaneously, a spring and several other parts under tension flew out of the receiver and ricocheted off the wall behind the my workbench. After gaining my composure I went to HRA's website and described my screw-ups to anyone at HRA's Bayonne facility who might offer some help.
Within 4 hours I had a return email with attachments containing return to factory authorization and a UPS pre-paid mailer. I packed up my rifle and whatever receiver parts I could find and headed off to the UPS terminal. 5 working days later, UPS delivered the repaired rifle back to me. The next day I took it to the range and the rifle and its operator performed flawlessly! HRA deserves the 2018 Malcolm Baldrige Award for superior customer service !