Two weeks ago, on Monday, I received my new BBS 357. I cleaned and lubed it and took it to the range on Tuesday. As I began to fire the rifle the action started getting harder and harder to operate. I quit before I had fired 20 rounds because the action was getting to difficult to operate. I came home and decided, if I took the lever off to try to remove the bolt, I would not be able to get the bolt out. I called Henry and they said to send it in. I received the shipping label and shipped it that day. It arrived in Rice Lake the following Tuesday, and they shipped it back the following Monday. I received it on Friday and went to the range today. All is well! They said they de-burred the bolt and the receiver.
It is a pleasure to have a fine gun and a company that stands behind it. Consider me a satisfied customer on both accounts. Thanks Henry!
Site seems to be OK. Load issue should be resolved now.
Thanks to Henry
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Hidden Mortimer
- Cowhand
- Posts: 111
- Joined: Thu Jun 29, 2017 12:18 pm
Re: Thanks to Henry
Another happy ending from a Henry story.
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Les
Re: Thanks to Henry
Henry is a company that takes customer satisfaction very seriously. I'm glad your problem was quickly resolved. 
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Sir Henry
- Administrator / Owner
- Posts: 14757
- Joined: Sun Mar 20, 2016 10:58 pm
- Location: Price County Wisconsin
Re: Thanks to Henry
Their customer service can't be beat.
Hi, my name is Gene and I'm a Henryholic from Wisconsin.
Range Reporter: Henry Repeater
Range Reporter: Henry Repeater
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steelersfan97
- Cowhand
- Posts: 218
- Joined: Mon Mar 21, 2016 9:34 pm
- Location: Parts Unknown
Re: Thanks to Henry
Sometimes I wonder how they allow rifles like this to get shipped, but to their credit, they fix them.
H006M, H015-223