Little Things
Posted: Thu Dec 29, 2022 12:47 am
Years ago, I took an assignment out of patrol while I healed from a major knee surgery, a total replacement.
I worked in the Communities enforcing Zoning Regulations. I often worked with folks that called in complaints on a regular
basis, and the other inspectors complained about them all the time. "Don't these folks have anything else to
do with their time, I have other things to do....
Actually, I used to think to myself, "WE don't have other things to do, this is our JOB and the complaints these
folks call in are most often valid ones."
One morning one of my regular reporting citizens called in on my car phone and asked if I wanted to
meet him at a local grocery chain for lunch and seemed surprised when I agreed. (Hey, gotta eat and that store was was in my assigned district.)
At the end of the lunch period, the man handed me a list with seven more "complaints" on it. He said he appreciated
the fact that I took his calls seriously and had started to make a difference in his small community. I told him that
all his concerns were valid and he had every right to call in. I reinforced that he had my number if he needed my help. Over
the summer he would call me direct instead of calling in on the "hot line" and give me the complaints directly. I began to get five to ten a week. He expanded to cover the other neighborhoods in my district. Our once a week meeting became twice a week. After lunch one day he asked if there was any way I could follow him across the lot to Sams Club and wait in the lot while he ran in and bought his cat litter, since he couldn't load the bags. They were too heavy for him to lift. (He was an older gentleman and not in good health.) Sometimes Sams took forever to get help to follow him out to his jeep to help load the bags.
No problem I told him, I usually sat in my car after lunch and caught up the morning's paperwork before starting the afternoon's workload. I had plenty of paperwork to do and I can take care of that while you do what you need to do... that too became part of the weekly routine.
As Christmas neared, his wife joined us for lunch one Friday and when he went to the restroom, she pulled a package
from her oversized bag and pushed it across the table.
"This is for you," she said, "for all you have done for him."
"I haven't done anything for him but listen to him and meet him for lunch. He has helped ME if you want to know the truth of the matter."
"You don't know how much that means," she said. She had tears in her eyes. "He was clinically depressed due to health reasons, he was making final plans to take his life, he was depressed and thought no one cared. Then you started calling to confirm this and that in his complaints, and let him know the progress you had made. You had lunch with him that one day... and said you would meet him the following week. Suddenly he had something to look forward to. He looked forward to each lunch and had a Friend."
We never know how much the little things we do, can mean so much to those we do them for.
I have never forgotten that lesson.
Even after I went back to patrol, I would stop by at least every other week to meet for lunch, and I called a couple times a week to chat. Miss Tina and I would visit. We did so until his wife passed and he moved in with his kids in another state.
I worked in the Communities enforcing Zoning Regulations. I often worked with folks that called in complaints on a regular
basis, and the other inspectors complained about them all the time. "Don't these folks have anything else to
do with their time, I have other things to do....
Actually, I used to think to myself, "WE don't have other things to do, this is our JOB and the complaints these
folks call in are most often valid ones."
One morning one of my regular reporting citizens called in on my car phone and asked if I wanted to
meet him at a local grocery chain for lunch and seemed surprised when I agreed. (Hey, gotta eat and that store was was in my assigned district.)
At the end of the lunch period, the man handed me a list with seven more "complaints" on it. He said he appreciated
the fact that I took his calls seriously and had started to make a difference in his small community. I told him that
all his concerns were valid and he had every right to call in. I reinforced that he had my number if he needed my help. Over
the summer he would call me direct instead of calling in on the "hot line" and give me the complaints directly. I began to get five to ten a week. He expanded to cover the other neighborhoods in my district. Our once a week meeting became twice a week. After lunch one day he asked if there was any way I could follow him across the lot to Sams Club and wait in the lot while he ran in and bought his cat litter, since he couldn't load the bags. They were too heavy for him to lift. (He was an older gentleman and not in good health.) Sometimes Sams took forever to get help to follow him out to his jeep to help load the bags.
No problem I told him, I usually sat in my car after lunch and caught up the morning's paperwork before starting the afternoon's workload. I had plenty of paperwork to do and I can take care of that while you do what you need to do... that too became part of the weekly routine.
As Christmas neared, his wife joined us for lunch one Friday and when he went to the restroom, she pulled a package
from her oversized bag and pushed it across the table.
"This is for you," she said, "for all you have done for him."
"I haven't done anything for him but listen to him and meet him for lunch. He has helped ME if you want to know the truth of the matter."
"You don't know how much that means," she said. She had tears in her eyes. "He was clinically depressed due to health reasons, he was making final plans to take his life, he was depressed and thought no one cared. Then you started calling to confirm this and that in his complaints, and let him know the progress you had made. You had lunch with him that one day... and said you would meet him the following week. Suddenly he had something to look forward to. He looked forward to each lunch and had a Friend."
We never know how much the little things we do, can mean so much to those we do them for.
I have never forgotten that lesson.
Even after I went back to patrol, I would stop by at least every other week to meet for lunch, and I called a couple times a week to chat. Miss Tina and I would visit. We did so until his wife passed and he moved in with his kids in another state.